Welcome to HR Disrupted, the podcast where Lucy Adams and guests reimagine traditional HR practices for a more agile, people-centric future. Each episode dives into innovative approaches for leaders and HR professionals, offering practical advice on leadership, employee engagement, and organisational culture. As CEO of Disruptive HR, the go-to agency for innovative people practices for the last ten years, Lucy brings fresh perspectives and solutions to the ever-changing challenges of modern workplaces. With years of experience as a former HR Director for major brands including the BBC, Lucy is the author of two best-selling books ‘HR: Disrupted’ and ‘The HR Change Toolkit’ . Every two weeks, join Lucy and her guests as they challenge the status quo, empowering businesses to navigate the complexities of today’s workforce with bold, forward-thinking strategies. Website: www.disruptivehr.com Join the Disruptive HR Club https://disruptivehr.com/welcome-to-the-future-of-hr/ LinkedIn: https://www.linkedin.com/company/disruptivehr/ Instagram: https://www.instagram.com/disruptive_hr/ Facebook: https://www.facebook.com/hrdisruptive/ Email: hello@disruptivehr.com
Episodes
Tuesday Dec 03, 2024
Tuesday Dec 03, 2024
Discover the transformative journey of HR at NatWest through the innovative insights of Katherine O’Callaghan, Head of People Transformation. Katharine shares her experience of reshaping the HR landscape by drawing inspiration from customer experience strategies. We discuss how NatWest has innovatively adopted a "colleague goal and journey model" to enhance the employee experience.
Listen in as we explore the cultural shift in performance management and how HR teams are adapting to new, employee-centered methodologies. Agile practices and design thinking are at the forefront of this transformation, helping align HR strategies with real employee and manager insights. Katharine highlights the importance of leveraging data sources, such as pulse surveys and feedback mechanisms, to effectively capture the employee experience. This transformation reflects a significant shift towards a customer-focused approach, emphasizing experimentation and learning from pilot initiatives as key components of this ongoing cultural evolution.
Discover how technology and simplification are enhancing HR processes and empowering managers at NatWest. We discuss the role of AI tools like Ask Archie, a chatbot that integrates support across HR and IT domains and the removal of unnecessary approval layers so that managers are now empowered to make team changes autonomously.
Chapters
(00:03) Transforming HR With Colleague Goals
(11:17) Cultural Shift in Performance Management
(17:53) Shifting to Agile Performance Management
(22:31) Enhancing HR With Technology and Simplification
Katharine O’Callaghan https://www.linkedin.com/in/katharineocallaghan/
Disruptive HR
Website: www.disruptivehr.com
Join the Disruptive HR Club https://disruptivehr.com/welcome-to-the-future-of-hr/
Email: hello@disruptivehr.com
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